FAQs

What can we help you find?

Welcome to the Junction Health Pharmacy where we have answered the questions our customers ask us the most.

The ordering process is very simple:

Search and add your products to Cart.
Check out and provide your delivery details
Select your preferred mode of payment and complete your order

When checking out you will able to select what delivery options you prefer,You can either collect your order instore from the nearest branch, or your order can be delivered to your nominated location by our approved delivery partner.

How much is the delivery cost?

The delivery charges are calculated based on your location. This is displayed on the summary page before you make payment.

Can I send someone to collect my order on my behalf ?

For in-store pick-up, we will only release the order to a third party upon confirmation from you through our various communication channels that someone is collecting for you, or if we have proof(order notification email) that the individual is picking it up on your behalf.

How Secure are my details when I use my debit/credit card

We use the international PesaPal and Stanbic Payment platform for all our payments,therefore you are assured of security,PesaPal is PCI-DSS level 1 certified, which means we utilise the highest security standards in the world.

Does Junction Health Pharmacy accept product returns?

Please read our return policy here.

How do I know what to purchase for my specific health condition ?

“Talk to our Qualified Pharmacist directly through our various communication channels (live chat on the website or through Whats App number +256-788-602-003 Alternatively you can visit any of our branch for a one on one consultation. click here for more details.