Junction Health Pharmacy (JHP) Privacy & Security Policy
Last Updated: February 23, 2022
Our Privacy Program
Information We Collect
We want you to understand how information you provide to us is collected and used. When you interact with JHP or use our services, we collect certain information about you and the services you use. An example of using our “services” would be when you visit one of our stores or website. We may collect and store information from you in the following situations:
Information you provide to us directly, including when you:
- Make an in-store or online purchase, or other transaction with us;
- Create an account on our website or mobile application;
- Correspond directly with us, such as through our websites, postal mail, customer service, or dispute resolution mechanisms; or
- Post a review or comment on one of our websites, or post other user-generated content on one of our websites or mobile application.
Information we collect when you use our services, including:
We may collect device-specific information when you visit our website or use our mobile applications or services. This includes information such as Internet Protocol (IP) address, hardware model, operating system, unique device identifiers, mobile network information, location data such as zip code, the address of referring websites, the path you take through our websites, and other information about your session on our websites. We may also associate the information we collect from your different devices, which helps us provide consistent services across your devices.
This includes details of how you used our websites or mobile applications including clicks and page information such as the address (or URL) of the website or mobile application you came from before visiting our website or mobile application, which pages you visit on our website or mobile application, which browser you used to view our website or mobile application, and any search terms entered.
Other information from your interaction with our websites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the websites, ad data and other standard weblog information.
We use in-store cameras for security purposes and for operational purposes such as measuring traffic patterns and tracking in-stock levels.
Cookies, Web Beacons and Similar Technologies
- Remembering your preferences and allowing you to enter your username less frequently;
- Presenting information that’s targeted to your interests, including JHP content presented on another website;
- Measuring the effectiveness of our websites, services, content and advertising; and
The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable these technologies. You can disable our cookies or all cookies through your browser setting, but please note that disabling cookies may impact some of our website’s features and prevent the website from operating properly.
A “Web Beacon” is an electronic image placed in the code of a webpage, application, or email. We use web beacons to monitor the traffic patterns of users from one page to another and to improve website performance, and in our emails to understand when our email communications are opened or discarded.
Information We Collect From Other Sources
We may collect information that is publicly available. For example, we may collect information you submit to a blog, chat room, or social network. We also may collect information from other companies, organizations, or third-party partners. For example, we may receive information about you from a partner when we jointly offer services or from an advertiser about your experiences with them. By gathering additional information about you, we can correct inaccurate information and give you product recommendations and special offers more likely to interest you.
How We Use Your Information
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. We may use your information in a variety of ways, including for the following purposes:
Product and Service Fulfillment
We use your contact information to respond to your inquiries, fulfill your requests and improve your experience.
Our Marketing Purposes
- We use your information to deliver newsletters, emails, mobile messages, and social media notifications about our brand, products, events or other promotional purposes.
- We use your information for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile applications, the performance of our marketing efforts, and your response to those marketing efforts.
- We use your information to administer promotions, surveys, and focus groups.
- We use your information to improve your experiences when you interact with us.
We use your information to improve the effectiveness of our services, conduct research and analysis, or to perform other business activities as needed.
Prevention of Fraud and other Harm
We use your information to detect, prevent or investigate potential security breaches, fraudulent transactions and monitor against theft.
Legal Compliance and As Necessary or Appropriate Under Applicable Law
We may use your information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities (including law enforcement), to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use personal information without your consent or court process.
How We Share Your Information
When Sharing is required by Law or Helps Us Protect Our Interests
We will disclose your information as necessary or appropriate under applicable law, to comply with legal process, to respond to such requests from public and government authorities, to enforce our terms and conditions, including investigations of potential violations, to detect, prevent or otherwise address fraud, security or technical issues, to protect our rights, privacy, safety or property, and to allow us to pursue available remedies to limit the damages that we may sustain. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose personal information without your consent or court process.
When We Work On Business Transactions
As we continue to develop our business, we might sell or buy stores or assets, or engage in mergers, acquisitions or sale of company assets. Personal information may be disclosed in connection with the evaluation of or entry into such transactions or related business arrangements, or in the course of providing transition of services to another entity as permitted by law. In such transactions, customer information generally is one of the transferred business assets. Additionally, in the event that JHP or substantially all of its assets are acquired, customer information will likely be one of the transferred assets as is permissible under law.
Non-identifiable or Aggregate information with Third Parties
We may share non-identifiable or aggregate information with third parties for lawful purposes.
With Your Consent
At your direction or request, or when you otherwise consent, we may share your information.
How We Protect Your Information
JHP recognizes the importance of maintaining the security of your information. Whether you are shopping on our website, through our mobile services, or in our stores, we use reasonable security measures, including administrative, technical, and physical safeguards.
“Phishing” is a common email scam where your email address is used to contact you and ask for personally identifiable or sensitive information. Always be cautious when opening links or attachments from unsolicited third parties. Also know that JHP will not send you emails asking for your credit card number, social security number or other personally identifiable information. If you are ever asked for this information, you can be confident it is not from JHP.
Children’s Personal Information
We recognize the importance of protecting children’s online privacy. Our website and mobile services are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13.